Indicator
Consumer protection in e-commerce
Implemented
Not Implemented
Not Applicable
| Level | ALB | BIH | KOS | MNE | MKD | SRB |
|---|---|---|---|---|---|---|
| Realistic and effective policy initiatives/programmes promoting awareness raising on consumer protection in e-commerce are established. *Not fully developed. | ||||||
| Effective self-regulation, redress and dispute resolution mechanisms for e-commerce are in place. | ||||||
| Key performance indicators and data related to uptake of e-commerce and frequency of consumer complaints are continuously updated and publicly available online. | ||||||
| The consumer protection authority has adequate human and financial resources and is active in combatting fraudulent practices against both domestic and foreign consumers. | ||||||
| The regulatory framework is aligned with the EU acquis on consumer protection in e-commerce. *Partially. | ||||||
| A consumer protection authority with the goal of protecting consumers from misleading and fraudulent practices in e-commerce has been established. | ||||||
| The policy framework aims to educate citizens and businesses on the benefits and risks associated with e-commerce (with the goal of building trust), as well as establish effective self-regulation, redress and dispute resolution mechanisms. | ||||||
| The frameworks are comprehensive and address issues such as information disclosure, fraud and misleading commercial practices, privacy issues, dispute resolution, and redress. | ||||||
| Policy and legal frameworks addressing consumer protection in e-commerce are in place. *Under development. | ||||||
| Online consumer protection programmes are periodically assessed and evaluated. | ||||||
| Results of monitoring and evaluation analysis are being used for the improvement of future policies to strengthen consumer protection in e-commerce. | ||||||
| The consumer protection authority is active in co-operating with other consumer protection authorities in the region and internationally, including on information sharing, investigative assistance and joint actions. *Limited evidence of joint actions. |
Note that for Bosnia and Herzegovina, “State” stands for the state level, while “FBiH” stands for the Federation of Bosnia and Herzegovina and “RS” stands for Republika Srpska - the two entities of Bosnia and Herzegovina. Note that the presented scoring criteria system is not a full representation of the scoring methodology used to determine the score for an indicator. For more information, see the Methodology section.