Indicator
Taxpayer services
Implemented
Not Implemented
Not Applicable
Level 0
Level 5
| Level | ALB | BIH | KOS | MNE | MKD | SRB |
|---|---|---|---|---|---|---|
| Taxpayer services are available to individuals and firms. | ||||||
| These services are easily accessible for taxpayers. | ||||||
| The tax administration responds relatively quickly to requests for information. | ||||||
| A comprehensive range of tax information is available online to taxpayers. | ||||||
| The government quickly handles appeals related to taxes. | ||||||
| Taxpayer services are monitored on a regular basis and have been corrected accordingly. | ||||||
| Tax authorities use models that differentiate between different groups of taxpayers to better meet the needs of these individuals and firms. | ||||||
| The economy conducts regular surveys that measure taxpayers’ satisfaction with available services. |
Note that for Bosnia and Herzegovina, “State” stands for the state level, while “FBiH” stands for the Federation of Bosnia and Herzegovina and “RS” stands for Republika Srpska - the two entities of Bosnia and Herzegovina. Note that the presented scoring criteria system is not a full representation of the scoring methodology used to determine the score for an indicator. For more information, see the Methodology section.